CCT Chat — Next-Gen AI Live Chat
Group chat collaboration, AI reply suggestions, real-time translation across 10+ languages, and per-site analytics. Windows desktop agent + self-hosted widget, with chat records stored locally.
Powerful Yet Simple
Deeply integrate cutting-edge AI into customer service for efficient global communication
AI Reply Engine
Automatically understands customer intent and generates accurate replies with multi-turn and fuzzy matching support.
Real-Time Translation
Instantly translate between 10+ languages including Chinese, English, Japanese, French, German, Spanish, Portuguese, Russian and Arabic.
AI Customer Profiling
Analyzes visitor intent, behavior and value from chat history to power targeted marketing.
Smart Knowledge Base
Personal, public and per-site knowledge bases; bulk FAQ import and semantic matching for fast answers.
AI Group Chat
Multiple agents collaborate on the same customer with one-click AI suggestions inside the group.
Privacy-First Architecture
Chat history is stored in a local SQLite database; the cloud never keeps chat content, meeting GDPR requirements.
Two Forms, Flexible Integration
Choose the best deployment for your team size and website type
Windows Agent
A desktop client built for support agents, with message alerts, quick replies, analytics and team collaboration.
Download AgentWebsite Widget
The self-hosted widget package works with any self-built site or WordPress; visitors can chat without installing anything.
Download WidgetMake Customer Service Smarter
Download CCT Chat and start an AI-driven customer communication experience